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@media(max-width:780px){.sidebar{width:74px;padding:23px 9px 14px}.brand{padding:0 0 26px;justify-content:center}.brand img{width:37px;height:37px}.brand div,.org-switch,.nav-label,.nav-item>span,.nav-item>b,.help-link,.profile label{display:none}.nav-item{justify-content:center;height:46px;padding:0}.nav-item .icon{width:21px;height:21px}.sidebar nav{display:flex;flex-direction:column;gap:5px}.sidebar-bottom{padding-top:20px}.profile{padding-top:15px;justify-content:center}.profile .avatar{width:36px;height:36px}main{margin-left:74px}.inbox{grid-template-columns:270px minmax(315px,1fr)}.breadcrumb{font-size:.73rem}.top-actions>.demo-badge{display:none}.topbar{height:58px}.inbox{height:calc(100dvh - 92px)}.demo-strip{justify-content:flex-start;padding-inline:13px}.demo-strip button{margin-left:auto}.page-header{align-items:flex-start}.page-header h1{font-size:1.5rem}.page-header p{font-size:.8rem}.settings-grid,.replies-grid{grid-template-columns:1fr}.team-grid{grid-template-columns:1fr}.member-card{display:grid;grid-template-columns:64px 1fr auto;gap:8px 17px;text-align:left;align-items:center;padding:20px}.member-card>.avatar{grid-row:1/4}.member-card h3{margin:0}.member-card .member-role{justify-self:start;grid-column:2}.member-card p{margin:0;grid-column:2;font-size:.75rem}.member-card .btn{grid-column:3;grid-row:1/4}.reset-row{align-items:flex-start}#toast{left:calc(50% + 37px);max-width:calc(100vw - 100px)}}
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/* Operação: controles frequentes usam pelo menos 14 px; metadados permanecem secundários. */
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.status{font-size:.75rem}.list-filters select{font-size:.8125rem}.composer-tabs>span{font-size:.75rem}.toolbar-actions .btn{font-size:.8125rem}.detail-section dt{font-size:.75rem}.message-time,.name-line time,.item-meta,.tag,.history-item b,.history-item small,.list-footer,.privacy-note,.day-separator,.conversation-start,.conversation-heading>span,.demo-strip,.demo-strip button,.org-switch small,.profile small,.demo-badge,.nav-label,.eyebrow{font-size:.75rem}.brand small{font-size:.65rem}.sidebar nav{overflow:auto}.sidebar{padding-top:25px}.org-switch{margin-bottom:23px}.nav-label.second{margin-top:20px}.conversation-toolbar{flex-wrap:wrap}.toolbar-actions{margin-left:auto}.composer-tabs{flex-wrap:wrap}.composer-tabs>span{display:none}.keyboard-hint{display:none}.conversation-heading>span{flex-wrap:wrap}.conversation-heading .muted{font-size:.7rem}.conversation-item{padding-block:18px}.item-meta{gap:6px}.item-meta>span:first-child{font-size:.75rem}.nav-item{padding-inline:9px;gap:8px}.breadcrumb{font-size:.8125rem}.demo-strip{height:auto;min-height:34px;padding-block:6px;line-height:1.4}.inbox{height:calc(100dvh - 106px)}.sidebar-bottom{padding-top:10px}.help-link{font-size:.75rem}.list-filters{flex-wrap:wrap}.list-filters select{max-width:100%}.history-item b{overflow-wrap:anywhere}.metric-card small,.card-heading>span,.member-role,.neutral-badge,.reply-card small,.callout,.settings-card dt,.department-row small,.team-load small,.attention-row small{font-size:.8125rem}.name-line{flex-wrap:wrap}.name-line time{margin-left:auto}.reset-row small{font-size:.8125rem}
@media(max-width:1370px){.nav-item{font-size:.8125rem}.org-switch select{font-size:.8125rem}.inbox{grid-template-columns:290px minmax(325px,1fr) 220px}.toolbar-actions .btn{font-size:.75rem;padding:7px}.item-meta .status{font-size:.6875rem}.list-filters select{font-size:.75rem}.messages{gap:15px}}
@media(max-width:1200px){.inbox{grid-template-columns:290px minmax(325px,1fr)}}
@media(max-width:1000px){.nav-item{font-size:.75rem}.inbox{grid-template-columns:260px minmax(300px,1fr);height:calc(100dvh - 102px)}.demo-strip{font-size:.65rem}.demo-strip button{font-size:.65rem}.org-switch .eyebrow{font-size:.58rem}.org-switch small{font-size:.625rem}.conversation-heading>span{font-size:.6875rem}.toolbar-actions .btn{font-size:.75rem}.nav-label{font-size:.625rem}.help-link{font-size:.625rem}.breadcrumb{font-size:.75rem}.profile small{font-size:.6875rem}.org-switch select{font-size:.75rem}.brand small{font-size:.55rem}}
@media(max-width:780px){.inbox{grid-template-columns:265px minmax(305px,1fr);height:calc(100dvh - 98px)}.nav-item{padding:0}.demo-strip{min-height:40px}.composer-footer .btn{font-size:.75rem}.composer-tabs button{font-size:.75rem}}
@media(max-width:670px){.inbox{display:flex}.toolbar-actions .btn{font-size:.75rem;padding:6px}.conversation-header{height:85px}.composer-tabs{gap:10px}.composer-tabs button{font-size:.75rem}.composer-footer .btn{font-size:.6875rem}.demo-strip,.demo-strip button{font-size:.625rem}.demo-strip{padding-inline:8px}.breadcrumb{font-size:.75rem}.name-line strong{font-size:.9rem}.message p{font-size:1rem}.customer-panel{display:none}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}
.brand img{border-radius:10px;object-fit:cover}
.channel-dot.instagram{background:#c13584}
/* A altura útil acompanha as barras mesmo quando o texto quebra em telas estreitas. */
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@media(max-width:670px){.empty-conversation{display:none}.conversation-toolbar{flex-shrink:0}.composer textarea{max-height:130px}.composer{max-height:260px}.conversation-heading .muted{overflow-wrap:anywhere}.notifications{max-width:calc(100vw - 90px)}}
.auth-layout{min-height:100dvh;display:grid;grid-template-columns:1fr 1fr;background:#fff}.auth-intro{background:#191f2a;color:white;padding:55px;display:flex;flex-direction:column;justify-content:space-between;gap:60px}.auth-intro .brand{padding:0}.auth-intro h1{font-size:2.8rem;line-height:1.2;margin:18px 0}.auth-intro p{font-size:1.1rem;line-height:1.7;color:#b1bdcd;max-width:430px}.auth-intro small{color:#a7b3c5}.auth-card{max-width:490px;align-self:center;width:100%;margin:auto;padding:45px}.auth-card h2{font-size:1.7rem}.auth-card p{color:#7d899a;font-size:.95rem;line-height:1.7;margin:18px 0 28px}.auth-card label{display:block;font-size:.9rem;margin-top:18px}.auth-card input{display:block;width:100%;margin:8px 0;padding:13px;border:1px solid #d9dfe7;border-radius:7px}.auth-card small{display:block;font-size:.75rem;color:#8090a3;line-height:1.5}.auth-card .btn{width:100%;font-size:1rem;margin-top:24px;min-height:44px}.auth-card .auth-footnote{font-size:.8rem;text-align:center}.org-switch h3{font-size:.875rem;margin:12px 0 8px}.member-card .btn{margin:4px}.profile strong{font-size:.875rem}.profile .icon-button{color:#9daabc}@media(max-width:780px){.auth-layout{grid-template-columns:1fr}.auth-intro{padding:28px;gap:30px}.auth-intro>div:not(.brand){display:none}.auth-intro .brand div{display:block}.auth-intro .brand img{display:block}.auth-intro small{font-size:.75rem}.auth-card{padding:32px 25px}.auth-layout .brand{justify-content:flex-start}}
.support-attachments{display:flex;flex-wrap:wrap;gap:.55rem;margin-top:.65rem}.support-attachments a{display:block}.support-attachments img{border:1px solid var(--border);border-radius:.75rem;height:110px;object-fit:cover;width:110px}
/* Fase 3: indicadores de prazo de primeira resposta */
.sla-badge{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:4px 8px;font-size:.67rem;font-weight:700;white-space:nowrap;background:#e8f6f1;color:#147d64}.sla-badge.attention{background:#fff3d6;color:#9a6400}.sla-badge.overdue{background:#ffe4e1;color:#b82b25}.metric-card.warning{border-color:#f0c86a;background:#fffaf0}.metric-card.danger{border-color:#efaaa5;background:#fff7f6}.metric-card.warning strong{color:#9a6400}.metric-card.danger strong{color:#b82b25}.attention-row .sla-badge{margin-left:auto}.metric-grid{grid-template-columns:repeat(auto-fit,minmax(175px,1fr))}